Steve Smith has transformed a local hospice charity into an innovative, collaborative and diverse healthcare provider, delivering more care to more people in less than two years.
By focusing on an inclusive culture and investing in data and technology, Havens Hospices has weathered a huge amount of change since 2019 and is still thriving after the pandemic.
From a change in long-term leadership, amendments to its founding documents to create an inclusive Board of Trustees and moving an entire healthcare facility before Covid even began, Steve guided the organisation through its most challenging period in its 30+ year history.
Now an established part of the local healthcare economy, Steve has given the staff and volunteers at Havens Hospices the confidence and permission to diversify its care and adapt to the needs of our patients. What underpins this is a set of Values to truly establish the charity’s Mission of offering, ‘…the best possible palliative and supportive care, free from fear and barriers, where the patient and those important to them are always put first.’