Hyde's Universal Credit Helper
The Hyde Group
The UC Helper is customers’ ‘friendly companion’, leading them through every step of their application. It’s free and anyone can use it – there’s no need to register or log in. It explains how to create an online UC account, how to make a claim and what to expect when attending an interview. It was developed with customers and Hyde frontline staff, so it’s a result of their input and expertise, and funded with £35,000 from the Catalyst and the National Lottery Community Fund COVID-19 Digital Response programme. The tool is also available, free, to organisations wanting to use it as part of their advice offer to customers and as a guide for frontline staff. Organisations can brand with their logo and colours, to share with customers, customising with their logo and colours in just ten minutes.