From Process to Purpose: Transforming Procurement at the British Red Cross

Since 2022, British Red Cross Corporate Procurement has been transformed from a small, process heavy function into a trusted, values led strategic partner to the organisation.

The team has grown significantly in size, capability, confidence and influence. This transformation has delivered clear and measurable impact. Procurement policy compliance has improved substantially, reaching 100% and being sustained year to date in 2026. Financial benefits generated through procurement activity have increased by over 230% across the last three year period, with consistent delivery of value across a broad portfolio of projects.

This progress has been enabled through a balanced and intentional transformation approach: strengthening governance and policy, simplifying processes, improving systems and data visibility, and making a major investment in people. The team has upskilled through CIPS progression, enhanced contract law capability, AI training and Power BI development, while also building procurement confidence across the wider organisation through accessible, practical training in procurement, contract management and supplier relationship management.

As a result, procurement is now experienced very differently at the British Red Cross. Stakeholders engage earlier and more constructively, suppliers encounter more professional and transparent processes, and procurement is increasingly recognised as a partner in delivering value, sustainability and strong governance.

In a challenging financial climate for the charity sector, Corporate Procurement is helping every pound work harder, directly supporting the British Red Cross’ mission to help people in crisis.